Trouble signing in to account
Why you might not be able to sign in
There are a few reasons you might not be able to sign in to your account. We have detailed the most common reasons below. If none of these apply, please get in touch with us, however note that we are unable to provide support for accounts that have been retired, or where the email address is no longer valid or accessible. If you are still signed in on another device, the fastest and easiest method is to go to your Settings on that device to check your sign in email address.
You may have used a different email
It’s common to sign up with a work email, a shared inbox, or another personal address, and then try to sign in with a different one later. Try any other addresses you might have used.
There might be a typo in your email
Occasionally an account is created with a small typo (for example, .con instead of .com ). If you’re not receiving emails from us, double-check which address you used.
Your wedding may be over and the account retired
After your wedding, accounts are eventually closed. For details on the timeline, see our article: How long do accounts last?
What to try next
- Try other email addresses. If you have more than one address, attempt signing in with each.
- Search your inboxes. Look for our “Welcome to Say I do” or email verification message to confirm which email you used.
- Find your Account ID (fastest). If you can access anything that shows your Account ID, that’s the quickest way for support to locate your account. Instructions: How do I find my Account ID?
- Create a new account. If you can’t locate an existing account, you can start fresh here: Create a new account